Alan Grjna

Mitigating healthcare insider threats

The healthcare industry is unique in that the biggest data security threat comes from insider breaches.The main reason for these unauthorized hacks is financial gain. So how can healthcare organizations protect themselves against insider threats? Read on. #1 Educate – The workforce (meaning all healthcare employees) must be educated on allowable uses and disclosures of …

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Can AI empower customer service agents?

Imagine having artificial intelligence assistants (AI) like Siri or Cortana as your company’s customer service agents. It sounds fantastical now, but it’s slowly turning into reality. For many organizations, integrating AI into their systems is the next logical step in innovating customer support. How AI capabilities enhance customer service AI has two capabilities that enhance …

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Outlook gets new features

The new Outlook features can help you manage your time, respond to emails, take care of important things and more. Also, new upcoming features will connect you to the people and technology that power your productivity and help protect you and your business. Want to see what’s new and coming soon from Microsoft? Read on. …

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